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What should you do if your San Bernardino home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your residence – and your family – against the multitude of risks you could face, like theft, fire, and carbon monoxide leaks. Despite the fact that your home may be prepared, that doesn’t necessarily mean you are. Do you know what to do if your San Bernardino home alarm system goes off? The blaring of an alarm can be startling, bewildering, and could incite panic. Your best choice is to stay composed and abide by these easy tips.

Steps to Take When Your Home Alarm System In San Bernardino Sounds

It’s a situation no resident wants to be in, but it’s also why you installed a home alarm system originally. You’re woken up from a deep sleep with the telltale sounding of an alarm after a security sensor has been triggered. What should you do?

  1. Try not to panic. This is easier said than done when your home security alarm is blaring, and your heart is beating rapidly. But keeping a cool head is the most effective way to evaluate the situation. Avoid the temptation of trying to deal with the emergency alone and let your monitoring experts and first responders perform their job.
  2. Attend to your family. Your priority should be your family members and getting them to safety. In the event of a break-in, this might involve moving to an appointed safe zone as far away from entrances as possible. It’s likely that your alarm may have frightened away the intruder, but it’s always wiser to be safe than sorry. If there’s fumes or a blaze, you ought to vacate your residence immediately.
  3. Remember your phone. These days, the majority of people take their cell phones constantly with them, but you might neglect to take it during an emergency. You’ll want to have it. You’ll have the chance to keep in contact with your monitoring professionals and receive notifications through your home security app.

Connect With Your 24/7 Monitoring Agents

Whenever your home alarm system in San Bernardino goes off, your 24/7 monitoring specialists will act immediately. Their first move is to confirm your alarm, and that involves communicating with you. The protocol they adhere to is based on the sort of emergency. For example, if a medical emergency occurs, a single attempt will be made to contact you before assistance is deployed. If you have a burglary alarm - the most common type of event - a monitoring specialist will abide by these guidelines to contact you:

  • An attempt will be made to reach you via the central command panel. You will generally be asked for a passcode.
  • If that effort isn’t successful, a call is attempted to your principal contact number.
  • A second number or your primary contact person is tried next.
  • If there is still no answer, area police are dispatched.
  • Your monitoring professionals will try to reach you again after authorities are alerted.

If you're not in a position to interact with monitoring staff, that’s OK. Help will still be sent even if you're not able to substantiate the emergency.

Prepare for any crisis with a Vivint home alarm system in San Bernardino

Stay ready for any emergency with a modern home alarm system in San Bernardino from Vivint. Contact (909) 324-3685 to start customizing your home’s protection today.